Business terms and conditions

Business terms and conditions

1. Introductory Provisions

These terms and conditions govern the rights and obligations between the seller (Noxis Candles) and the buyer (customer) when purchasing goods via the online store.

2. Order and conclusion of the purchase contract

2.1. The order is a proposal for concluding a purchase contract. The purchase contract is concluded when the order is confirmed by the seller.
2.2. The buyer is obliged to provide correct and true information when ordering goods. The seller is not responsible for errors caused by incorrectly filled data by the buyer.

3. Prices and payment terms

3.1. All product prices are listed including VAT (if you are a VAT payer).
3.2. The buyer has the option to pay for the goods in the following ways:

  • By transfer to the account
  • Online payment card
  • C.O.D
    3.3. The payment is considered paid as soon as the amount is credited to the seller's account
  • Complete upon personal delivery

4. Transport and delivery of goods

4.1. The goods will be delivered to the address specified by the buyer in the order via the Post Office, courier service or another provider.
4.2. The seller undertakes to send the goods as soon as possible after receiving the order, but no later than (state the maximum period, e.g. 5 working days).
4.3. The buyer is obliged to check the intactness of the packaging when taking over the shipment. In case of damage, the buyer is obliged to write a protocol with the carrier.

5. Withdrawal from the contract and complaints

5.1. The buyer has the right to withdraw from the contract within 14 days of receiving the goods without giving a reason (in accordance with the law).
5.2. The buyer is obliged to return the goods undamaged and unused in the original packaging. Return costs are borne by the buyer.
5.3. In the event of a product complaint, the buyer has the right to exchange the product, repair or refund the money. The complaint will be processed within 30 days of its submission.

6. Protection of personal data

6.1. The seller processes the buyer's personal data only for the purpose of processing the order and fulfilling contractual obligations.
6.2. The seller undertakes to protect personal data in accordance with legal regulations and not to provide them to third parties beyond the framework necessary for the implementation of the order.

7. Final Provisions

7.1. These terms and conditions come into force on the day they are published on the e-shop website.
7.2. The seller reserves the right to change the terms and conditions at any time. The new terms and conditions become effective upon their publication on the website.